This privacy policy informs users of the Deaf 114 smartphone app about its data collection mechanisms, how the data is processed, and the permissions that are requested. It also outlines users' rights. It is important that users carefully read this policy before using the Deaf 114 app.
Collected Information: The Deaf 114 app collects both user-provided and automatically collected information as outlined below:
1. At the time of registration, the Deaf 114 app requires the user to provide basic information such as National ID/Personal Number, and personal phone number. This information is stored in the Public Security Directorate.
2. When logging in, the app requires the user to enter their Personal Number.
1. The Deaf 114 app automatically collects the following information: Mobile Device Location.
2. The Deaf 114 app does not use “visit recorders” known as (cookies), which track how the app is used by visitors. If a visitor activates these recorders, they can decline the activation through a notification that asks for permission. This process may slow down the app and affect its performance.
3. The Deaf 114 app may access users' videos, images, files in media/shared directories, and audio information in the context of digital signature or validation of digital documents. Deaf 114 does not share this information with any third party and does not save any document permanently in the cloud.
When installing the Deaf 114 app, access to a set of permissions is requested that enable the application to perform its work and provide the service in the best possible way; and they are:
1. Access to geographical location coordinates: This information is used to identify the closest locations to the user.
2. Access to camera: To initiate video calls.
3. Access to Media Library: To update profile picture.
4. Access to microphone: To initiate video calls.
1. Information collected by the Deaf 114 app may be disclosed to entities in the public or private sector, or by law, to provide optimal services or to protect the rights and safety of users or others, or to investigate fraud or respond to directorate requests while ensuring privacy for all users.
2. The Public Security Directorate may need to cooperate with data processing companies to improve the level of service. The Directorate will use appropriate methods to protect and maintain the confidentiality of information as required by law.
Users have the right to stop using the Deaf 114 app by uninstalling it via their mobile device or app store.
The Public Security Directorate continuously updates the Deaf 114 app to enhance its security measures and protect users' information from potential security breaches. Users should update the app when notified and follow the protection and preventive measures provided from time to time. The Deaf 114 app does not save locations, audios, images, or pictures captured by the camera on cloud servers. It also does not save any audio recordings on cloud storage.
By using the Deaf 114 app, you consent to the collection and use of your information as described in this policy and any future modifications.
The Deaf 114 app may contain links to other sites, both governmental and non-governmental. It is the user's responsibility to read the privacy policy of these sites as we are not responsible for the content they provide.
There may be a need to modify or add new terms to this Privacy Policy from time to time for any reason. The user will be notified of any changes accordingly.
If you have any questions regarding privacy while using the Deaf 114 app or our practices, please contact us through the Public Security Directorate at 911.